saas categories

saas categories :

customer relationship management (CRM)


Sales Force Automation (SFA) suite


business intelligence (BI) tools


Computer Telephony Integration (CTI)


Enterprise Content Management (ECM)


Document Management


Records Management

Information Resource Manager

CRM

XRMS CRM : http://sourceforge.net/projects/xrms/

http://www.nuxeo.com Nuxeo DM  document managemnet - collaborative content management 


http://www.glpi-project.org  


http://www.bestpractical.com/rt/features.html